Booking and acceptance
A request is not accepted until Peyelis confirms the service, route, schedule, item eligibility, price, payment status, and available qualified driver. A quote, application, account approval, or saved route does not by itself confirm a delivery.
The customer must provide complete and accurate pickup, delivery, contact, access, item, value, size, weight, packaging, and handling information and must have authority to release the item and direct its delivery.
The customer is responsible for lawful and secure packaging. Drivers do not open, classify, repackage, assemble, install, prepare food, or correct regulated shipments unless a signed service addendum expressly says otherwise.
Peyelis may refuse, pause, return, or safely redirect work that is unlawful, unsafe, incorrectly described, improperly packaged, outside confirmed vehicle or handling capacity, or impossible to complete under the accepted instructions.
Service area, timing, and handoff
Service is offered for approved South Carolina and Georgia routes in the CSRA. Standard operating hours are 7:00 AM–7:00 PM Eastern. Work from 7:00 PM–9:30 PM requires after-hours approval and the disclosed fee. The booking system applies current distance, timing, weekend, holiday, stop, stair, load, medical, and handling rules before acceptance.
The sender must have the item ready and provide safe access. The recipient must be available and authorized. If release or handoff cannot be completed, support may arrange waiting, return, redelivery, or an approved redirect at the disclosed additional price.
Pickup and delivery proof may include timestamps, location records, item-condition photos, recipient name, and a typed signature when required. Users must not direct drivers to photograph unnecessary medical data, financial information, private documents, or unrelated people.
Payment, tips, and taxes
The customer pays the confirmed delivery total through the approved payment method before dispatch unless a written business billing agreement states otherwise. No additional payment is taken without authorization. Applicable taxes, tolls, parking, returns, helpers, or other nonstandard costs must be itemized and accepted.
Driver tips are optional, displayed separately, and never required. One hundred percent of the selected tip is allocated to the driver. An unperformed tip is refunded when the underlying policy requires it.
Responsibility and disputes
Each party remains responsible for its own acts, omissions, instructions, packaging, custody duties, and legal obligations. The website does not create an unlimited guarantee, insurance policy, legal filing guarantee, medical outcome guarantee, or waiver of nonwaivable rights.
Report a dispute promptly with the order number and supporting evidence. The parties should first attempt a documented resolution through designated contacts. Emergency relief and rights imposed by law remain available.