Before pickup
A consumer order canceled in the final hour before scheduled pickup receives a 50% refund of the amount paid and retains 50% as the disclosed cancellation fee. Unpaid orders do not create a refund. Earlier cancellations are reviewed under the displayed booking terms.
Approved business deliveries may be canceled or rescheduled more than one hour before pickup without an administration fee and receive a full refund or restored credit. During the final hour, Peyelis retains 50% of the delivery service charge and refunds 50%, while refunding any unperformed driver tip in full.
Driver arrival and custody
If the requester or pickup business cancels after GPS verifies driver arrival, Peyelis pays the driver one $15 arrival credit. This is not an added customer surcharge. The order-level refund still follows the accepted cancellation terms.
After pickup, ordinary cancellation is unavailable. Contact support for a safe return, redirection, storage, or completed handoff. Completed work and approved additional routing remain payable.
Changes and refunds
Customer contact details and instructions may be updated within two hours after booking and before pickup. Route, schedule, service, item, or price changes require review and take effect only after Peyelis confirms feasibility, price, and driver availability. Business changes more than one hour before pickup follow the business agreement.
Refunds return to the original payment method. Processor and bank timing controls when funds become available. Peyelis records the amount, reason, status, and processor confirmation and does not issue duplicate refunds.