South Carolina · Georgia · The CSRA● Service hours 7 AM–7 PM · after-hours requests until 9:30 PM Eastern

Policy & legal center

Clear rules. Safer deliveries.

Operational policies for customers, drivers, administrators, business accounts, and medical courier work.

Book Delivery →Business Account
Secure delivery operations and route verification
PEYELIS STANDARDHandled with care.
Current legal documents

Separate, versioned terms are now available for Peyelis company operations, drivers, customers, every delivery category, business contracts, medical clients, screening, privacy, claims, and electronic signatures. Open the full Legal Document Center.

01

Business delivery pricing, contracts and monthly billing

  • Business contracts have fixed 3, 6 or 12 month terms, with written renewal. Delivery dates, frequency and volume may vary; a forecast alone is not a purchase minimum. Same-day service is excluded.
  • Pricing uses the selected service base, verified full-route mileage and one load tier. Standard: up to 25 lb and 2 packages, included. Medium: over 25 through 50 lb or 3–6 packages, $8. Large: over 50 through 100 lb or 7–12 packages, $20 and handling review. Over 100 lb, any item over 50 lb, more than 12 packages, oversized items, helper, setup or special equipment needs a custom quote. Vehicle fit must be approved.
  • Medical handling adds $0 for documents/supplies, $10 for non-controlled prescriptions, $25 for temperature handling or $35 for routine specimens. Specialized medical work requires written approval. Keep patient information out of ordinary notes and photos.
  • First 50 miles use the selected service rate. Additional miles are $2.50 each plus $25. Additional stops are $15 each plus full-route mileage. Stairs are $5 per flight. Applicable after-hours $25, weekend $25, holiday $55, pickup within one hour $15 and delivery deadline within one hour of pickup $35 are itemized before acceptance.
  • More than one hour before pickup: cancel for a full refund of unused payment, or request rescheduling without an administration fee. In the final hour before pickup, retain 50% of the delivery service charge and refund 50%; refund unperformed driver tips in full. After pickup, contact support for an approved return or redirect. Changes take effect after route, price and driver availability are confirmed.
  • If the business or customer cancels after GPS verifies driver arrival, Peyelis pays the driver $15 once per order, without adding a customer surcharge. GPS-verified pickup waiting pays the driver $0.25 per full minute after 15 minutes; this is not an automatic customer fee. Documented business waiting extends the delivery deadline and does not count against the driver.
  • Drivers may arrive up to 15 minutes early, with no late allowance. Pickups for one driver are at least 45 minutes apart unless an administrator records an override. Pickup and delivery photos are required; recipient signatures and custody confirmations follow the booked SLA.
  • Monthly billing groups approved delivery charges by scheduled calendar month. Payment is due on the first day of that month; deliveries added after that date are due on receipt. A payment-due email and account notification link to the itemized invoice. No net terms or automatic card debit apply. Dispatch waits for verified payment.
  • Early contract cancellation for dissatisfaction has a fee of 15% of the agreed three-month reference value, for every term length. Example: $1,000 monthly reference × 3 × 15% = $450. The reference amount and fee must be disclosed and accepted at signing. No fee at normal expiration, uncured material Peyelis breach or an applicable legal exception. Contract closure requires admin review; no automatic termination charge.
  • Complete deliveries receive an email for ratings, optional photos and damage reporting. Other returns, parking, toll, setup or helper charges require a separately accepted quote. Refunds use the original payment method, subject to processor and bank confirmation.
02

Customer Terms of Service

  • A booking request is not confirmed until Peyelis accepts the route, pickup window, service type, price, and payment terms.
  • Customers must provide accurate addresses, contacts, item descriptions, value, size, weight, handling needs, and lawful delivery instructions.
  • For routes over 50 driving miles, each mile after mile 50 is charged at $2.50 and a $25 long-distance fee is added. Other selected services and handling charges still apply.
  • Store/retail and catering requests require a legible purchase receipt. Catering delivery pricing uses an administrator-configurable percentage of the food subtotal plus verified driving mileage, minimums, and selected services.
  • Driver tips are optional and never required to place an order. Any selected tip is displayed separately from the delivery charge and 100% is allocated to the assigned driver.
  • The customer must have authority to release the property and must ensure the recipient is authorized to accept it.
  • Estimated times may change because of traffic, weather, store delays, safety concerns, address problems, or events beyond reasonable control.
03

Same-Day Delivery Policy

  • Customer delivery requiring stairs adds $5.00 per flight. Ground-floor or elevator delivery is entered as zero flights.
  • Same-day requests may be submitted for a future pickup time, subject to route feasibility and availability.
  • Delivery requested within four hours of booking requires administrator review. Route feasibility and package requirements apply.
  • Regular delivery hours are 7:00 AM–7:00 PM Eastern. Requests from 7:00 PM–9:30 PM require after-hours approval and the applicable fee.
  • Standard same-day delivery will apply within 50 driving miles of pickup. Longer routes will require long-distance pricing and administrator review before confirmation.
  • The customer must confirm the item is completely ready before the driver arrives. Retail and catering orders require purchase verification, and medical deliveries use the separate medical workflow.
  • Illegal goods, unapproved hazardous materials, firearms, and controlled substances outside authorized medical-courier procedures are prohibited.
04

Business Account & Recurring Delivery Terms

  • Business applicants must select the primary delivery type, estimated monthly volume, service frequency, exact start and end dates, commitment length, billing contact, and payment preference.
  • Approved monthly recurring deliveries receive 15% off the applicable standard delivery price when the business commits to service for at least three months. The discount begins only after the account and recurring schedule are approved.
  • The 15% recurring discount does not apply to contractor or job-site quotes and does not remove verified mileage, long-distance charges, rush, after-hours, weekend, holiday, waiting-time, additional-stop, special-handling, tax, or third-party charges when applicable.
  • Contractor and job-site delivery remains available only after a submitted request is reviewed and a final quote is approved.
  • Application submission does not guarantee account activation, credit, Net terms, route capacity, driver availability, or acceptance of any delivery. Peyelis confirms these items separately.
  • Recurring schedule changes, pauses, early termination, cancellations, and missed pickups must be requested through Peyelis support and are subject to the approved business service agreement and completed delivery work.
  • Business customers must keep authorized contacts, addresses, recipient instructions, billing information, and delivery requirements accurate and current.
05

Cancellation, Refund, Order Changes & Delivery Feedback

  • If you cancel in the final hour before scheduled pickup, you receive a 50% refund of the amount paid. The remaining 50% is retained as a cancellation fee. This also applies when pickup is overdue but the driver has not picked up the item. Unpaid orders do not generate a refund.
  • Cancellations earlier than one hour before pickup, and restaurant cancellations are reviewed by Peyelis for the applicable refund. After pickup, contact support for a return, redirect, or other resolution.
  • If the restaurant or customer cancels while the driver is already at the location, Peyelis pays the driver a $15 arrival cancellation fee after verifying arrival. This is paid once per order and is not an additional charge to the customer.
  • You may update order contact details and delivery instructions within two hours after booking, before pickup. Route, pickup schedule, service, item, or pricing changes submitted within that window require Peyelis review. Changes affecting price or driver availability take effect only after confirmation; no additional payment is taken without your approval. After two hours, contact support.
  • After the driver completes delivery, we email you a link to rate the experience, upload optional photos, and report damage or other problems. Avoid uploading medical information, unrelated faces, or sensitive documents.
  • Refunds are returned through the original payment method. Processor confirmation and bank processing determine when funds reach your account. The cancellation screen shows the applicable refund and fee before you confirm.
06

Privacy & Data Security Notice

  • Peyelis collects information needed to quote, schedule, perform, document, bill, and support deliveries; manage drivers and businesses; prevent fraud; and meet legal obligations.
  • Sensitive records—including driver documents, receipts, delivery proof, banking information, and medical-delivery data—are restricted by role and retained only as operationally or legally necessary.
  • Payment card numbers should be collected only by the approved payment processor; Peyelis does not intentionally store full card numbers in ordinary order records.
  • Information may be shared with assigned drivers, recipients, processors, insurers, verification vendors, professional advisers, authorities, or business clients only as reasonably necessary and permitted by law.
  • Reasonable safeguards are used, but no system can guarantee absolute security. Suspected privacy or security incidents should be reported immediately to support@peyelis.com.
07

Prohibited & Restricted Items

  • No illegal drugs, stolen property, firearms or ammunition unless expressly lawful and preapproved, explosives, hazardous materials requiring credentials the driver lacks, human remains, live animals, cash or negotiable instruments, or items prohibited by carrier, state, or federal law.
  • Alcohol, tobacco, controlled substances, prescription medication, high-value items, biohazard materials, specimens, dry ice, and temperature-controlled products require prior written approval, lawful packaging, identity verification, and any required licenses or training.
  • Customers may not conceal an item’s contents or hazards. Peyelis may inspect packaging to the extent permitted by law, refuse unsafe or unlawful work, and notify authorities when required.
08

Driver Standards & Contractor Notice

  • Drivers must maintain a valid license, registration, appropriate delivery-use auto insurance, safe vehicle, smartphone, and all assigned qualifications. Expired or unverifiable documents pause assignment eligibility.
  • Drivers must obey traffic and safety laws, never drive impaired or distracted, use seat belts, secure cargo, protect customer information, follow proof requirements, and report accidents, injuries, spills, loss, damage, or unsafe conditions immediately.
  • Drivers may arrive at drop-off up to 15 minutes early; arrival one minute or more after the deadline is late. Verified business pickup waiting extends the deadline by the verified delay and is excluded from driver-fault lateness.
  • After 15 minutes at pickup, drivers receive a support-chat check asking about delay and directing them to report Business Delay and text support. Keep the portal open and GPS sharing active for checks and wait verification.
  • Drivers may mark Arrived at Pickup beginning 10 minutes before the scheduled pickup time. A pickup photo is required before an item can be marked Picked Up, and a delivery photo is required before completion.
  • If a business order is not ready, the driver must report the delay from the pickup workflow. Eligible wait pay begins after 15 minutes of waiting at the business, starting no earlier than the scheduled pickup. Drivers receive $0.25 per full GPS-verified waiting minute after that grace period. Keep accurate location sharing active; readings away from pickup or gaps over 90 seconds do not earn wait pay.
  • Scheduled pickups for the same driver must be at least 45 minutes apart, and routes must not overlap. Administrators may record a scheduling override with a reason. Drivers may accept or decline eligible offers and must not accept overlapping work they cannot safely complete. Once accepted, they must follow the status sequence and contact dispatch before abandoning or materially changing an assignment.
  • Calling a worker an independent contractor does not decide legal status. Peyelis must evaluate actual behavioral control, financial control, economic dependence, investment, opportunity for profit or loss, permanence, and the complete relationship under current federal and state law.
  • Drivers are responsible for accurate tax information and should obtain independent tax, insurance, and legal advice. Nothing on this page waives rights that cannot lawfully be waived.
09

Screening, Documents & Equal Opportunity

  • Any consumer report or background check must follow applicable disclosure, authorization, pre-adverse-action, adverse-action, dispute, and record-handling requirements. A checkbox on the general application is not a substitute for any legally required standalone notice or consent.
  • Driver decisions should use job-related, consistently applied criteria and applicable equal-opportunity requirements. Administrators must document approvals, denials, suspensions, and exceptions.
  • Medical, vehicle, insurance, training, identity, and driving-record documentation must be reviewed by an authorized administrator before eligible assignments are released.
10

Medical Courier & Confidentiality Policy

  • Approved medical categories are medical documents and sealed healthcare supplies, pharmacy-authorized non-controlled prescriptions, temperature-controlled medications, and routine laboratory specimens packaged by the submitting facility. Each request uses the separate medical workflow.
  • Controlled substances and higher-risk infectious materials are restricted. Submission creates a specialized approval request only; dispatch cannot occur until required authorization, classification, packaging, trained personnel, insurance, compliance review, and a custom quote are confirmed in writing.
  • Every medical request requires an authorized healthcare sender, chain-of-custody or order reference, sealed and ready package confirmation, pickup and recipient contacts, verified addresses, custody timestamps, recipient verification, and secure failed-delivery or return instructions.
  • Non-controlled prescriptions must be released by the dispensing pharmacy. The sender must confirm that the medication is non-controlled, properly packaged, and authorized for the named recipient or designee.
  • Temperature-controlled medications require the acceptable minimum and maximum temperature, approved packaging or monitoring method, direct handling instructions, and immediate reporting of any temperature excursion.
  • Routine specimens must be classified, sealed, leakproof, labeled, and packaged by the submitting facility. Drivers may not repackage, open, classify, or correct a specimen shipment.
  • Medical assignments are limited to specifically approved and trained drivers with current supporting documents. The system must block medical assignments when qualifications are incomplete, expired, suspended, or revoked.
  • Drivers must use secure packaging, chain-of-custody records, minimum-necessary information, appropriate temperature controls, exposure precautions, and immediate incident reporting required by the client’s written procedures.
  • Whether Peyelis is a HIPAA business associate or a conduit depends on the services and access to protected health information. Each medical client must determine and document the relationship and execute any required business associate agreement or service contract.
  • The website does not represent that Peyelis is automatically HIPAA compliant for every workflow. Medical operations require client-specific risk review, training, contracts, safeguards, and attorney/compliance approval.
11

Insurance, Accidents & Claims

  • Drivers must promptly report collisions, injuries, property damage, cargo loss, theft, temperature excursions, spills, and law-enforcement contact connected to a delivery.
  • Personal auto policies may exclude delivery activity. Drivers must provide coverage appropriate for courier use, and Peyelis should confirm its commercial auto, general liability, cargo, workers’ compensation, non-owned auto, cyber, and medical-courier coverage with licensed professionals.
  • No website statement determines whether workers’ compensation applies. Coverage obligations depend on worker status, location, headcount, contracts, and applicable law.
12

Required Professional Review Before Launch

  • A licensed attorney should review customer terms, contractor agreements, privacy notice, cancellation terms, liability limits, arbitration or venue clauses, background-check documents, medical contracts, and state-specific operations.
  • A tax professional should review worker classification, 1099/W-2 treatment, reporting, withholding, and recordkeeping.
  • A licensed insurance professional should confirm coverage for South Carolina and Georgia operations, delivery use, hired/non-owned vehicles, cargo, medical items, cyber incidents, and driver injuries.
  • Medical clients or a qualified compliance professional should approve HIPAA, chain-of-custody, specimen, temperature, biohazard, and incident-response procedures.