Common approved items
- Documents and contracts
- Small and medium packages
- Prepaid retail purchases
- Office and business supplies
- Replacement parts
- Approved personal items


Same-day delivery is available for documents, packages, retail purchases, business supplies, and other time-sensitive items.
Book same-day delivery with verified addresses, required pickup and drop-off contacts, clear tracking milestones, driver assignment, and confirmed handoff. Availability depends on the verified route and operating hours. After-hours requests and delivery deadlines within four hours require administrator review.
Dispatch may decline any request that cannot be completed lawfully and safely.
The verified route must fit within operating hours. Delivery due within four hours of booking and after-hours requests require administrator review.
Delivery due within four hours of placing the order requires administrator approval.
Regular service is 7:00 AM–7:00 PM. Requests from 7:00 PM–9:30 PM require after-hours approval and the additional fee.
Standard same-day service covers destinations within 50 driving miles of pickup. Longer routes require a long-distance quote and administrator review.
Do not schedule until the order, prescription, catering order, package, or other item is completely prepared for pickup.
A 10–15 minute grace period may apply. Additional waiting time can be charged in 15-minute increments.
Both addresses must validate. Provide the name and phone number at pickup and drop-off, plus suite, unit, gate code, business name, and access instructions.
Choose a 2-hour window, 4-hour window, or scheduled same-day service. Exact-minute completion is not guaranteed.
Standard same-day pricing covers packages up to 50 lb and 36 × 24 × 24 inches. Larger, heavier, or oversized items receive separate pricing and review.
Each additional stop adds the current per-stop charge and may extend the delivery estimate.
Illegal goods, unapproved hazardous materials, firearms, and controlled substances outside authorized medical-courier procedures are prohibited.
Drivers record pickup and delivery proof. If a safe handoff cannot be completed, redelivery, return, or additional waiting charges may apply.
Traffic, dangerous weather, road closures, customer delays, closures, and incorrect addresses can change the ETA. Administrators may suspend same-day service for safety.
Delivery due within four hours of booking requires administrator approval. Availability depends on route feasibility and driver capacity.
Provide pickup, destination, contact names, date, time, and item details.
The required route calculator verifies driving mileage before submission.
See the service price, verified mileage, order tier, and automatic scheduling fees.
Receive the order number, driver assignment, tracking milestones, and proof.
Drivers record pickup and delivery confirmation with required timestamps and photographs, plus the recipient name and signature when required.
Pickup and route eligibility are confirmed through verified driving mileage. Routes beyond 50 miles add $2.50 per mile after mile 50 plus a $25 long-distance fee and may require administrative review.
A cancellation fee may apply after a driver is assigned or dispatched. After pickup, ordinary cancellation is unavailable; dispatch coordinates completion, authorized return, or redirection.
Read the Same-Day Delivery terms · Cancellation and refund policy
Delivery due within four hours requires approval. Timing depends on driver availability, verified mileage, existing bookings, traffic, and the selected 2-hour, 4-hour, or scheduled same-day window.
The feasibility check asks you to select the next available time or request expedited approval.
Redelivery, return-to-pickup, additional waiting time, or another safe resolution may add charges.
Yes. Use the secure tracking number and phone-number verification field.
Calculate the route, review the delivery options, and submit the request securely.